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Service Excellence

Service Excellence

Philip Forrest is the President of The International Customer Service Institute with responsibility for the policy and strategic direction of the operational and educational dimensions of the organisation and of its key property The International Standard of Service Excellence, the world’s only truly global customer service standard

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The International Customer Service Institute (TICSI) is a membership organisation enabling recognition and sharing of global best practice in customer service. TICSI has developed The International ...
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Last Update: 2 weeks 2 days ago

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Service Excellence ∙ 24 weeks ago

New Blog post on "Where does the customer service process end?"
http://bit.ly/T91INa

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The Science of Service

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