― My husband and I were in the process of buying new furniture. I was on the phone for about a week talking to a young lady about our purchase. She was a very nice lady and helped me out every time I had a question. In my mind without meeting her I had already pictured what she looked like. The day it was time to pick the furniture up my husband and I walk inside the store and passed by a lady associate. ∙ I walked right past her without saying anything because she didn't look like the [...].