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CMS Corporate Blog

 G Jordan ― http://www.continentalmessage.com

Official blog of US customer service outsourcing call center Continental Message Solution. Topics include technology, outsourcing, customer service, marketing, human resources, and small business.

Avg. Rating: 4.5 out of 5.0 ∙ 1 Reviews ∙ 3 Followers

Listed: Dec 21, 2011

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Exploring Recent Network Upgrades at CMS

Exploring Recent Network Upgrades at CMS

CMS Corporate Blog ― It takes a lot of technology to power a 24x7 call center operation, and due to the innovative solutions we provide here at CMS, we require more technical resources than most. ∙ Recently, we invested in new hardware and software technologies...

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G Jordan ― 9 weeks 1 day ago

Client Spotlight: G&J Pepsi Cola Bottling

CMS Corporate Blog ― In the beverage business, you don’t get much bigger than PepsiCo. In today’s client spotlight, we’re speaking with Butch Richardson of G&J Pepsi Cola Bottling, one of the largest Pepsi bottlers in the United States. ∙...

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G Jordan ― 9 weeks 2 days ago

New Client Dashboard Provides Easy Access to Call Center Data

New Client Dashboard Provides Easy Access to Call Center Data

CMS Corporate Blog ― CMS is proud to introduce our latest innovation, a client dashboard that aids in the monitoring of customer interactions and personnel productivity. From an easy to navigate graphical interface, this new management information system provides ...

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G Jordan ― 11 weeks ago

Never Underestimate the Value of Face to Face Communication (A Tale of Business Expansion)

CMS Corporate Blog ― Business growth poses a lot challenges, something we learned first hand when we expanded our facility. ∙ More business necessitated more space ∙ For many years, we happily occupied the second floor of our three story building. As we...

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G Jordan ― 12 weeks ago

5 Ways You Can Use Technology to Enhance Customer Satisfaction

CMS Corporate Blog ― This is a guest post from Philip J Reed on behalf of Dex One ∙ Technology is a very powerful tool for customer service professionals. When used to better engage, reward, and assist customers, companies can reap the benefits of repeat ...

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G Jordan ― 17 weeks ago

An Inside Look at Zappos Customer Service Metrics

CMS Corporate Blog ― This is a guest post from Ashley Furness of Software Advice ∙ Zappos is renowned globally as the model for customer-centric culture, partially for the e-retailer's unique approach to performance management. ∙ "Zappos invests in the ...

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G Jordan ― 23 weeks ago

Best Practices for Establishing On-Call Contact Procedures

CMS Corporate Blog ― If your company or department has on-call responsibilities, determining the on-call rotation is only half the battle. Once you know who is on-call and when, it’s important to establish a solid procedure for contacting personnel and escalating ...

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G Jordan ― 28 weeks ago

How Attorneys Can Sell Themselves on the Phone

CMS Corporate Blog ― This is a guest post from Becky Kate of Legal Brand Marketing ∙ Attorneys, have you ever been in touch with a potential referral but just can’t seem to close the deal? Why did this referral end up choosing the lawyer down the street and not...

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G Jordan ― 28 weeks ago

Client Spotlight: Atlas Butler Heating and Cooling

CMS Corporate Blog ― If you live in Central Ohio, you likely know the name Atlas Butler. Providing residential and commercial HVAC services in the area for more than 90 years, Atlas Butler has been frequently recognized for both service quality and community ...

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G Jordan ― 28 weeks ago

Did You Tell the Call Center?

CMS Corporate Blog ― Good communication is integral to our success, both on the phones and with our clients. Working as a third party call center, we rely on information from our customers to handle their calls effectively. ∙ Below are some examples of things ...

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G Jordan ― 28 weeks ago

Announcing New Pay-for-Performance Model

CMS Corporate Blog ― As a company committed to providing our clients with the highest quality customer service available, attracting and retaining top talent is of critical importance. Because of this, we have developed an exciting new pay-for-performance model that ...

Tags: Blog

G Jordan ― 28 weeks ago

Using Your Cell Phone as a Business Line? Follow These Four Tips

CMS Corporate Blog ― If you’re a solo entrepreneur or home-based business owner, you’re undoubtedly looking for ways to keep expenses down, especially if you’re just getting started. One easy way to do this is to use your cell phone number as your business line. ...

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G Jordan ― 28 weeks ago

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