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Daniel Edward Craig

Daniel Edward Craig

Daniel Edward Craig ― http://www.danieledwardcraig.com

I'm a former hotel general manager turned consultant specializing in social media strategy and online reputation management for hotels. The author of the Five-Star Mystery series - three hotel-based novels - and various articles, I try to show people the lighter side of the hotel business.

Avg. Rating: 4.0 out of 5.0 ∙ 1 Reviews ∙ 2 Followers

Listed: Jan 20, 2011

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Social never sleeps: How to use social networks to drive higher guest satisfaction

Daniel Edward Craig ― The hotel industry has always been service oriented, but social media has made things more complex and labor-intensive by creating new customer service channels. As more travelers log on to social networks to communicate with and about hotels ...

Tags: Hotel Marketing, ReviewPro, Social Media For Hotels, Hotel Management, Social Media For Hotels, Travel Industry Trends

Daniel Edward Craig ― 43 weeks ago

Love this! A spoof of social media start-ups from Vooza

Daniel Edward Craig ― Sometimes we in the social media world take ourselves just a bit too seriously. A brilliant satire like this video brings us down to earth, reminding us that as interesting and innovative as our industry may be, we're not curing cancer or ...

Tags: Social Media For Hotels, Social Media Travel, Travel Industry Trends, Video, Social Media Tools, Travel Industry Trends

Daniel Edward Craig ― 46 weeks ago

For hotels, winning at the reputation management game means taking a team approach

Daniel Edward Craig ― Whether you work for an independent hotel or a large group, feedback from guests is likely coming in fast and furious—from review sites, online travel agencies and social networks. Managing reputation has become a critical function for ...

Tags: Hotel Marketing, Hotel Reputation Management, ReviewPro, Online Reputation Management, Social Media For Hotels

Daniel Edward Craig ― 48 weeks ago

Free Webinar: Reputation Management Essentials for Hotels

Daniel Edward Craig ― As part of my new collaboration with ReviewPro, Josiah Mackenzie and I are teaming up to deliver a free webinar this Thursday: Reputation Management Essentials for Hotels. We’ll help you help you sift through the clutter and bring purpose,...

Tags: Hotel Marketing Seminar, Hotel Reputation Management, ReviewPro, Online Reputation Management, Social Media For Hotels

Daniel Edward Craig ― 51 weeks ago

For hotels, online reputation management starts on property

Daniel Edward Craig ― “How is everything going with your stay?” the doorman asked as I waited for a taxi. “Oh, fine,” I said automatically. But wait—it wasn’t fine. The hotel had lost my reservation, and my room had been downgraded....

Tags: Hotel Marketing, Hotel Webinar, ReviewPro, Social Media For Hotels, Uncategorized, Hotel Management

Daniel Edward Craig ― 14 May, 12

So you’ve been asked to give a presentation …

Daniel Edward Craig ― Gulp. For many, stepping in front of a crowd to speak is about as appealing as stepping in front of a speeding train. And yet if you can whip those nerves into submission it can be an enjoyable, enriching experience—sometimes even for the...

Tags: Hotel Management, Hotel Stories, Tourism Industry Events - Speaker, Hotel Consultant, Hotel Stories

Daniel Edward Craig ― 7 May, 12

Who do travelers trust most for trip information? Other travelers.

Daniel Edward Craig ― Nielsen's latest Global Trust Survey provides telling data for prioritizing travel marketing activities. more..

Tags: Hotel Marketing, International Tourism Marketing, Mobile Marketing Travel, Hotel Trends, Social Media Travel, Travel Marketing

Daniel Edward Craig ― 23 Apr, 12

The future of search for travelers – a concierge embedded into your glasses?

Daniel Edward Craig ― The secretive Google X lab just released this video introducing Project Glass. Essentially these are glasses with a computer discreetly embedded into them. A stream of information is projected onto the lenses and the user controls what he sees ...

Tags: Travel Industry Trends, Video, Travel Industry Trends

Daniel Edward Craig ― 5 Apr, 12

Search just got even more social on TripAdvisor

Daniel Edward Craig ― I first noticed something was amiss while planning a trip to Atlanta last week. In a search of hotels on TripAdvisor, the Marriott turned up at the top of results. Nothing against Marriott hotels, but they rarely appear at the top of...

Tags: Hotel Marketing, Online Hotel Reviews, Social Media For Hotels, TripAdvisor, Online Travel Reviews, Social Media For Hotels

Daniel Edward Craig ― 2 Apr, 12

How social media savvy is your hotel’s general manager?

Daniel Edward Craig ― Thanks to social media, the role of the hotel manager has gotten a lot more complicated. How are they faring so far? Well, who hasn’t received a friend request in recent months from a sheepish GM who has finally accepted that this Facebook...

Tags: Hotel Reputation Management, ReviewPro, Social Media For Hotels, Hotel Consultant, Online Reputation Management, Social Media For Hotels

Daniel Edward Craig ― 12 Mar, 12

Highlights from the Social Media Strategies for Travel conference

Daniel Edward Craig ― This week for the first time I attended Eye for Travel’s Social Media Strategies for Travel conference at Hotel Nikko in San Francisco. I arrived feeling a bit skeptical, fearing I’d be mobbed by fanatics drunk on social media ...

Tags: Social Media Travel, Tourism Industry Events - Speaker, Uncategorized, Video, Online Reputation Management, Social Media For Hotels

Daniel Edward Craig ― 7 Mar, 12

Big news! Announcing my collaboration with ReviewPro

Daniel Edward Craig ― When I left my general manager position in 2008, my intention was to return to manage hotels after I had put my third novel to bed. I loved the multifaceted, hyper-social job of the GM, and the transition to the writer’s life wasn’t...

Tags: Hotel Reputation Management, ReviewPro, Social Media For Hotels, Hotel Consultant, Social Media For Hotels

Daniel Edward Craig ― 5 Mar, 12

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