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IVR | IVR System | IVR Software | IVR
This blog ivrsworld.com is about IVRS (Interactive Voice Response System), IVR Value Added Service, CTI Hardware, IVR Software Development, CTI...
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Pronexus VBVoice is now rated Avaya Compliant!
IVR | IVR System | IVR Software | IVR ― The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully... (more)
Uttam Pegu ―
Posted on Feb 2nd, 2012
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10
Automated Call Back Service and How to Implement it – II
IVR | IVR System | IVR Software | IVR ― In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any... (more)
Uttam Pegu ―
Posted on Jan 31st, 2012
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AculabCloud : Complete Telephony System on Cloud
IVR | IVR System | IVR Software | IVR ― Aculab, one of the leading CTI manufacturers in the world, too joined “Voice in Cloud” a year back and recently it has come out with new version too. I had a chance to speak to Faye McClenahan, Head of Strategic Marketing, Aculab about... (more)
Uttam Pegu ―
Posted on Jan 27th, 2012
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IVR Predictions for year 2012
IVR | IVR System | IVR Software | IVR ― In the beginning of the year 2011, I had predicted about some IVR technologies as well as IVR applications which are likely to see high usage, on looking back, except speaker recognition, I can feel reasonably satisfied about the result of the... (more)
Uttam Pegu ―
Posted on Jan 23rd, 2012
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Happy New Year 2012 Wish from IVR World Blog
IVR | IVR System | IVR Software | IVR ― We wish a very Happy New Year 2012 to all our readers, advertisers and well wishers! Hope this coming new year 2012 would be year of great achievements, prosperity and happiness! Also, let us hope year 2012 sees end of terrorism, domestic violence... (more)
Uttam Pegu ―
Posted on Dec 31st, 2011
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12
Automated Call Back Service and How to Implement it – I
IVR | IVR System | IVR Software | IVR ― What is automatic call back systems ? Automatic call back service can be defined as calling back by customer care department of some organisation to its client when it is unable to attend the call by the client or solve the clients problem... (more)
Uttam Pegu ―
Posted on Dec 25th, 2011
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Reusable Code and IVR Tool kits
IVR | IVR System | IVR Software | IVR ― One of the often-mentioned advantages of IVR Toolkit like VBVoice, Velocity etc. are its quick implementation of IVR system. To be more precise, implement the IVR call flow quickly with minimum requirement of coding! While this is quite true that IVR... (more)
Uttam Pegu ―
Posted on Dec 13th, 2011
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CTI based Call Screening System
IVR | IVR System | IVR Software | IVR ― One of the major advantages of CTI Applications is availability of huge computation power of computer along with telecom functions. Many telephone systems like PBX or answering machines can also have some computational power using which some call... (more)
Uttam Pegu ―
Posted on Dec 6th, 2011
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Hosted IVR is gaining popularity in India
IVR | IVR System | IVR Software | IVR ― Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted... (more)
Uttam Pegu ―
Posted on Nov 30th, 2011
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Quiz on IVR : New Application
IVR | IVR System | IVR Software | IVR ― Recently, I have come across many IVRs which asks multiple choice questions and press a key to answer the correct options. For every correct answer, the caller gets a point and these points are accumulated. If I remember correctly, this kind of quiz... (more)
Uttam Pegu ―
Posted on Nov 25th, 2011
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Benefit of IVR with Siri in IPhone 4S
IVR | IVR System | IVR Software | IVR ― Siri, the new IPhone 4S feature has created quite a buzz around the globe among smart phone users! Actually, this new feature can be thought as a natural progress in mobile phone industry, from keyboard input, touch input and now a voice input to get... (more)
Uttam Pegu ―
Posted on Nov 15th, 2011
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List of Online Voice Application Development Tools
IVR | IVR System | IVR Software | IVR ― With increasing usage of internet in almost every sphere of life, IVR development activity has also become online where one can just visit a website, login, drag and drop few “voice module” or “voice controls” in a “form... (more)
Uttam Pegu ―
Posted on Oct 25th, 2011
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31
Guarding Security Guards using IVR
IVR | IVR System | IVR Software | IVR ― There are many interesting hosted IVR ( Interactive Voice Response) applications which are used daily for completing various tasks. Once such interesting hosted IVR application is “Guarding the Security Guards” which are employed at ATM (... (more)
Uttam Pegu ―
Posted on Oct 17th, 2011
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31
Pronexus Launches VBVoice7.1: Play audio without connecting
IVR | IVR System | IVR Software | IVR ― The completely free, windows based IVR Toolkit VBVoice by Pronexus has released 7.1 with support for 64 bit operating systems which will allow IVR developers to take advantage of features in 64bit OS like Windows 7. Another significant and important... (more)
Uttam Pegu ―
Posted on Oct 13th, 2011
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IVR Benefit: Updated information all the time
IVR | IVR System | IVR Software | IVR ― There are many benefits of using IVR (Interactive Voice Response) System in automating information distribution, but there is one benefit which I would like to discuss here. There are many business activities where information keep changing and it is... (more)
Uttam Pegu ―
Posted on Oct 5th, 2011
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