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PHONECALLANSWER
Today, the telephone accompanies us wherever we go. It has become even more important in the manner calls are made or answered and how messages are...
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TELEPHONE SKILLS
PHONECALLANSWER ― TELEPHONE SKILLS.. Lesson 18 .. Do call back. DO YOU CALL BACK?Please do. When you are given a message that so and so had called and had left his or her number for a return call, do that first.Why wait for that person to call and then... (more)
Thiruselvam K ―
Posted on Dec 2nd, 2010
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8
TELEPHONE SKILL
PHONECALLANSWER ― TELEPHONE SKILL. Lesson 17..Keep on trackBE FRIENDLY at all times with whoever you are on the phone. Be relaxed and be calm. Do not lose track of the purpose of that call and get carried away with irrelevant stories. It is easy to get... (more)
Thiruselvam K ―
Posted on Nov 26th, 2010
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12
TELEPHONE SKILL
PHONECALLANSWER ― TELEPHONE SKILL.. Lesson 16..ParaphraseParaphrasing............... is repeating what they said on the phone. When you use their words and repeat, you are helping them to identify what they said, what they need and reconfirming. You are... (more)
Thiruselvam K ―
Posted on Nov 16th, 2010
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8
TELEPHONE ANSWERING
PHONECALLANSWER ― TELEPHONE ANSWERING Lesson 15WE do and we will get questions on the phone. Not at all times would we know all the answers every time. It can be embarrassing. The temptation or tendency is to guess the answer.... (more)
Thiruselvam K ―
Posted on Nov 10th, 2010
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10
TELEPHONE ANSWERING...
PHONECALLANSWER ― TELEPHONE ANSWERINGIDEAS Lesson 14SOMETIMES, the purpose of your call is to let them know that you haven't forgotten them. KEEP IN TOUCH. SOMETIMES you are returning a call. The speed with which you call indicates that you value them, their... (more)
Thiruselvam K ―
Posted on Nov 3rd, 2010
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TELEPHONE VOICE MAIL
PHONECALLANSWER ― USER FRIENDLY VOICE MAILLesson 13VOICE MAIL SYSTEM is becoming a standard piece of equipment in plenty of homes and offices. Voice mail is another advent in technology. It enables people to leave an oral message in your absence. It is just not... (more)
Thiruselvam K ―
Posted on Oct 29th, 2010
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9
TELEPHONE TECHNIQUES... even more.
PHONECALLANSWER ― TELEPHONE TECHNIQUES Lesson 12TALKING on the phone has become a taken for granted daily act, that little attention is given to this modern sophisticated instrument. One had to walk up to the wall mounted or table top telephone or to the public... (more)
Thiruselvam K ―
Posted on Oct 16th, 2010
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TELEPHONE TECHNIQUES... some more.
PHONECALLANSWER ― TELEPHONE TECHNIQUESLesson 11continuation from lesson 10Keep your promises. Call back when you have promised to do so.Explain why you need to call back. Everybody wants an answer or solution on the spot.Make sure they understand why, by saying, "I'm... (more)
Thiruselvam K ―
Posted on Oct 5th, 2010
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15
TELEPHONE TECHNIQUES
PHONECALLANSWER ― TELEPHONE TECHNIQUESLesson 10When you are face to face with a person, your facial expressions, your posture, your dressing, your vocal tone and your hand gestures etc all add up to add weight to whatever you may be saying. Eye contact alone can hold... (more)
Thiruselvam K ―
Posted on Oct 3rd, 2010
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15
TELEPHONE ANSWERING
PHONECALLANSWER ― TELEPHONE ANSWERING Lesson 9 The phone rings and very dutifully before the fourth ring, you answer very cheerily in the best vocal tone. An angry person is on the other end, shouting at the top of his voice. It is never pleasant to... (more)
Thiruselvam K ―
Posted on Sep 29th, 2010
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9
TELEPHONE TECHNIQUE EFFECTIVENESS
PHONECALLANSWER ― EFFECTIVE TELEPHONE TECHNIQUES Lesson 8 You could be using the telephone to call a relative , a friend , a customer, a receptionist somewhere for services or product details, or be in business and making cold calls for... (more)
Thiruselvam K ―
Posted on Sep 20th, 2010
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7
TELEPHONE SKILLS IMPROVED
PHONECALLANSWER ― TELEPHONE SKILLS IMPROVED Lesson 7Ask the greater majority of people and they will tel you that they don't like the telephone. Maybe it is because it is an interruption, an intrusion, and sometimes even a piece of... (more)
Thiruselvam K ―
Posted on Sep 10th, 2010
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TELEPHONE MESSAGES TIPS
PHONECALLANSWER ― Leaving a message Lesson 6Not every one of your call will be answered. The call may be answered but the person you are seeking is not to be found. You invariable end up having to leave a message in the answering system or with person who picked... (more)
Thiruselvam K ―
Posted on Aug 22nd, 2010
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56
TELEPHONE CALL ANSWER TIPS
PHONECALLANSWER ― PHONE CALL ANSWER Lesson 5YOU CANNOT JUDGE A BOOK, BY ITS COVER, they always say. Many of us make judgement by the tone,speed and manner of each phone call answer. Each phone call answer has its own peculiar telephone speaking voice? People form... (more)
Thiruselvam K ―
Posted on Aug 5th, 2010
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TELEPHONE "HOLD-ON"
PHONECALLANSWER ― TELEPHONE HOLD ON..... Lesson 4The phone call answer was answered before the fourth ring. Whoever answered the call was polite, cheery and did a good introduction by saying " Good Morning. ABC Trading Company. Reception Department. Can I help you,... (more)
Thiruselvam K ―
Posted on Jul 18th, 2010
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