Single interface for managing cases ∙ Customer services can make or break organizations by ensuring an unbeatable competitive advantage and low churn rates. Implementing an effective social CRM provides organizations with control over ...―
Social media transactions are over a couple of billion every 24 hours and over 500,000 new Android phones are registered every day. Tracking and monitoring user generated content from social media can obviously generate a vault of actionable...―
Social Media Expert Jim Durbin Provides Step-by-Step Approach to Show You How to Mine LinkedIn for New Sales Leads and How to Connect with Decision-Makers. ∙ NOVATO, Calif. (April 10, 2013) -- Connecting with your prospects before you even...―
Social for CRM (Customer Relationship Management) or social CRM is a mutually beneficial and highly engaging business strategy that strengthens cloud-based communities, business organisations and their relationships with customers by creating new ...―
Science fiction films and T.V. series paint a bleak picture of the future - war, plague, floods, cannibalism, etc. And, if that isn't enough, there's always the newspapers talking about corruption, banking fraud, inflation, unemployment and more....―
“I have eleven leads to follow-up, I can’t spare three hours for the next few days to attend this training! Why do we need a CRM software? I’m doing fine working with my planner and excel sheets!” I said adamantly to my...―
Who will win the social media Super Bowl 2013? When the San Francisco 49-ers take on the Baltimore Ravens at the Super Bowl, whose fans will tweet or like the loudest? It should come as no surprise, that the epic [...]The post The Social Media ...―
As a dedicated coffee drinker and an admitted Starbucks addict I was excited when Starbucks offered me the opportunity to provide them with my ideas for their business! Yes, Starbucks has taken a step towards co-creation. As of the third day of...―
Social media is making the world more transparent and interconnected. You can now track phone calls, web visitors and see which of your marketing streams is most effective and creating ROI. 2013 is the year every business should be social, ...―
Free media is not always the same as earned attention. Bought fans are not always brand advocates. In this article you will find 10 inspiring ways to advocacy marketing that can help to pull fans through your funnel towards preference, loyalty and...―
In today’s consumer-dominated market, customer is king. One of the top priorities of management everywhere is keeping customers satisfied in the most cost-effective manner. Traditional channels of customer service, via phones or face-to-face...―
A healthy diet consists of the highest amount of vitamins and minerals which aid your body ...
What I love most about Spring is the range of weather. You can leave in the morning with a ...
I read a great article breaking down the recent Google I/O developers conference and what ...