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Uttam Pegu

Activities of Uttam Pegu

Feb 2, 2012
Uttam Pegu posted a new topic.
9

Pronexus VBVoice is now rated Avaya Compliant!

IVR | IVR System | IVR Software | IVR ― The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully... (More)
Posted on Feb 2nd, 2012
Jan 31, 2012
Uttam Pegu posted a new topic.
10

Automated Call Back Service and How to Implement it – II

IVR | IVR System | IVR Software | IVR ― In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any... (More)
Posted on Jan 31st, 2012
Jan 27, 2012
Uttam Pegu posted a new topic.
12

AculabCloud : Complete Telephony System on Cloud

IVR | IVR System | IVR Software | IVR ― Aculab, one of the leading CTI manufacturers in the world, too joined “Voice in Cloud” a year back and recently it has come out with new version too. I had a chance to speak to Faye McClenahan, Head of Strategic Marketing, Aculab about... (More)
Posted on Jan 27th, 2012
Jan 23, 2012
Uttam Pegu posted a new topic.
10

IVR Predictions for year 2012

IVR | IVR System | IVR Software | IVR ― In the beginning of the year 2011, I had predicted about some IVR technologies as well as IVR applications which are likely to see high usage, on looking back, except speaker recognition, I can feel reasonably satisfied about the result of the... (More)
Posted on Jan 23rd, 2012
Dec 31, 2011
Uttam Pegu posted a new topic.
13

Happy New Year 2012 Wish from IVR World Blog

IVR | IVR System | IVR Software | IVR ― We wish a very Happy New Year 2012 to all our readers, advertisers and well wishers! Hope this coming new year 2012 would be year of great achievements, prosperity and happiness! Also, let us hope year 2012 sees end of terrorism, domestic violence... (More)
Posted on Dec 31st, 2011
Dec 25, 2011
Uttam Pegu posted a new topic.
12

Automated Call Back Service and How to Implement it – I

IVR | IVR System | IVR Software | IVR ― What is automatic call back systems ? Automatic call back service can be defined as calling back by customer care department of some organisation to its client when it is unable to attend the call by the client or solve the clients problem... (More)
Posted on Dec 25th, 2011
Dec 13, 2011
Uttam Pegu posted a new topic.
22

Reusable Code and IVR Tool kits

IVR | IVR System | IVR Software | IVR ― One of the often-mentioned advantages of IVR Toolkit like VBVoice, Velocity etc. are its quick implementation of IVR system. To be more precise, implement the IVR call flow quickly with minimum requirement of coding! While this is quite true that IVR... (More)
Posted on Dec 13th, 2011
Dec 6, 2011
Uttam Pegu posted a new topic.
18

CTI based Call Screening System

IVR | IVR System | IVR Software | IVR ― One of the major advantages of CTI Applications is availability of huge computation power of computer along with telecom functions. Many telephone systems like PBX or answering machines can also have some computational power using which some call... (More)
Posted on Dec 6th, 2011
Nov 30, 2011
Uttam Pegu posted a new topic.
23

Hosted IVR is gaining popularity in India

IVR | IVR System | IVR Software | IVR ― Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted... (More)
Posted on Nov 30th, 2011
Nov 25, 2011
Uttam Pegu posted a new topic.
15

Quiz on IVR : New Application

IVR | IVR System | IVR Software | IVR ― Recently, I have come across many IVRs which asks multiple choice questions and press a key to answer the correct options. For every correct answer, the caller gets a point and these points are accumulated. If I remember correctly, this kind of quiz... (More)
Posted on Nov 25th, 2011
Nov 15, 2011
Uttam Pegu posted a new topic.
26

Benefit of IVR with Siri in IPhone 4S

IVR | IVR System | IVR Software | IVR ― Siri, the new IPhone 4S feature has created quite a buzz around the globe among smart phone users! Actually, this new feature can be thought as a natural progress in mobile phone industry, from keyboard input, touch input and now a voice input to get... (More)
Posted on Nov 15th, 2011
Oct 25, 2011
Uttam Pegu posted a new topic.
6

List of Online Voice Application Development Tools

IVR | IVR System | IVR Software | IVR ― With increasing usage of internet in almost every sphere of life, IVR development activity has also become online where one can just visit a website, login, drag and drop few “voice module” or “voice controls” in a “form... (More)
Posted on Oct 25th, 2011
Oct 17, 2011
Uttam Pegu posted a new topic.
31

Guarding Security Guards using IVR

IVR | IVR System | IVR Software | IVR ― There are many interesting hosted IVR ( Interactive Voice Response) applications which are used daily for completing various tasks. Once such interesting hosted IVR application is “Guarding the Security Guards” which are employed at ATM (... (More)
Posted on Oct 17th, 2011
Oct 13, 2011
Uttam Pegu posted a new topic.
31

Pronexus Launches VBVoice7.1: Play audio without connecting

IVR | IVR System | IVR Software | IVR ― The completely free, windows based IVR Toolkit VBVoice by Pronexus has released 7.1 with support for 64 bit operating systems which will allow IVR developers to take advantage of features in 64bit OS like Windows 7. Another significant and important... (More)
Posted on Oct 13th, 2011
Oct 5, 2011
Uttam Pegu posted a new topic.
39

IVR Benefit: Updated information all the time

IVR | IVR System | IVR Software | IVR ― There are many benefits of using IVR (Interactive Voice Response) System in automating information distribution, but there is one benefit which I would like to discuss here. There are many business activities where information keep changing and it is... (More)
Posted on Oct 5th, 2011
Sep 20, 2011
Uttam Pegu posted a new topic.
4

Choosing an IVR Solution: Not Easy Task

IVR | IVR System | IVR Software | IVR ― I keep getting direct questions which broadly translates into one single question, “What IVR tool/Software should I use for my IVR requirement ?” Over period of last three years, I can classify, three types of people ask me such questions... (More)
Posted on Sep 20th, 2011
Sep 2, 2011
Uttam Pegu posted a new topic.
51

Interesting Hosted IVR: Virtual Receptionist

IVR | IVR System | IVR Software | IVR ― Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many... (More)
Posted on Sep 2nd, 2011
Aug 26, 2011
Uttam Pegu posted a new topic.
10

What is Cloud Telephony ?

IVR | IVR System | IVR Software | IVR ― Now a days, very often one gets to hear the term ‘Cloud Telephony’, but what exactly is this ‘Cloud Telephony’ and why is it relevant or important in the field of IVR ? In IVR, point of view, in a single sentence, Hosted IVR... (More)
Posted on Aug 26th, 2011
Aug 22, 2011
Uttam Pegu posted a new topic.
25

Sangoma acquires VegaStream : Competition to Dialogic DiaStar Project ?

IVR | IVR System | IVR Software | IVR ― Sangoma Technologies Corporation, leading manufacturer of CTI hardware, based in Canada, has announced that it has acquired “the key assets of the VegaStream Group of Companies, a leading UK-based developer of VOIP gateway appliances”, as... (More)
Posted on Aug 22nd, 2011
Aug 12, 2011
Uttam Pegu posted a new topic.
55

When a machine treats a person humanly: IVR for payment reminder

IVR | IVR System | IVR Software | IVR ― Many people do not like IVR ( Interactive Voice Response) system simply because it is a ‘machine’, not human and they do not like the idea of ‘talking’ to machine! But there is an IVR application with whom many would like to... (More)
Posted on Aug 12th, 2011
Aug 3, 2011
Uttam Pegu posted a new topic.
44

Comparing IVR Industry to Fashion Industry!

IVR | IVR System | IVR Software | IVR ― Yes, you have seen the title of this post right!, No typo mistake or any other mistake! I was wondering if IVR industry can be compared with any other industry and for some reason fashion industry came to my mind, pretty quickly before any other... (More)
Posted on Aug 3rd, 2011
Jul 28, 2011
Uttam Pegu posted a new topic.
48

IVVR For Tourism Industry

IVR | IVR System | IVR Software | IVR ― What is IVVR ? IVVR ( Interactive Voice and Video Response) system can be thought of next generation of IVR system which includes ‘video’ apart from only voice in a typical IVR system. In an IVVR system, a caller will use a video call,... (More)
Posted on Jul 28th, 2011
Uttam Pegu posted a new topic.
55

IVR for social cause

IVR | IVR System | IVR Software | IVR ― Interactive Voice Response (IVR) is being used in many fields, and it has also been used in social sectors too. One such example was surveying Mid Day meal scheme in India’s populous state Uttar Pradesh. Apart from this, there have also been... (More)
Posted on Jul 28th, 2011
Jun 28, 2011
Uttam Pegu posted a new topic.
3

Overwhelming Dissatisfaction with IVR : Consumer Study

IVR | IVR System | IVR Software | IVR ― Interactions Corporation announced results of a study on consumer perceptions of Interactive Voice Response (IVR) Systems on 23rd June 2011. Interactions Corporation commissioned Liel Leibovitz, New York University Assistant Professor of... (More)
Posted on Jun 28th, 2011
Jun 19, 2011
Uttam Pegu posted a new topic.
4

miSystem : IVR Toolkit for Synway CTI boards

IVR | IVR System | IVR Software | IVR ― miSystem is an IVR Toolkit developed by Mokalmat is an LLC (Limited Liablity Company) from Cairo, Egypt. We have seen many Graphical IVR Toolkit for Dialogic CTI hardware, but miSystem is the first IVR toolkit I have come across which is built around... (More)
Posted on Jun 19th, 2011
Jun 1, 2011
Uttam Pegu posted a new topic.
8

Tata Docomo IVR Advertisement and Self-help IVR

IVR | IVR System | IVR Software | IVR ― Recently, Tata Docomo, India is advertising about IVR used in its customer care where it says that in order to keep it simple, they allow caller to speak to human agent quickly without going through maze of key-presses, listening lengthy and boring... (More)
Posted on Jun 1st, 2011
May 24, 2011
Uttam Pegu posted a new topic.
3

Hosted IVR services : Handicapped by Telcos in India

IVR | IVR System | IVR Software | IVR ― Hosted IVR services are in still nascent state as such, except Bulk Voice Calling, which has grown on the back of SMS ( Short Messaging Service) mass messaging after Mobile Phone revolution in India! But still, hosted IVR Service providers face many... (More)
Posted on May 24th, 2011
May 16, 2011
Uttam Pegu posted a new topic.
61

Key Press through during prompt announcement in IVR

IVR | IVR System | IVR Software | IVR ― One of the most irritating aspect of IVR ( Interactive Voice Response) System is having to listen to the complete prompt before making a choice. While this is essential for first time dialer to the IVR system, it is really irritating and time... (More)
Posted on May 16th, 2011
May 11, 2011
Uttam Pegu posted a new topic.
3

Microsoft Bought Skype : New Voice market may emerge

IVR | IVR System | IVR Software | IVR ― Microsoft Corporation, the veteran company, leader ( almost monopoly) in PC operating system has bought Skype, the voice call provider on internet ( peer to peer Skype account as well as any telephone to Skype account and vice versa ). This... (More)
Posted on May 11th, 2011
May 3, 2011
Uttam Pegu posted a new topic.
3

Will Click to Call service replace Predictive Dialer ?

IVR | IVR System | IVR Software | IVR ― What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center... (More)
Posted on May 3rd, 2011

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